Frequently Asked Questions
If you've got a question that isn't answered below, email or message us on WhatsApp.
We'll get back to you as soon as we can.
What type of payment methods do you accept?
We offer both online payment as well as Cash on Delivery options.
Can I get a full refund?
ButtonYes, we have a 7-day return policy. You are required not to open the seal of the product. If the seal is in tact, you will receive a full refund.
I don't know how to track my order. Please assist.
You can track the status of the order using your account at www.812secrets.me
However, our shipping partner will additionally send notifications to you for delivery, you can follow the notifications and contact the shipping partner to track the delivery.
What is the return and refund policy?
Yes, we have a 7-day return policy. You are required not to open the seal of the product. If the seal is in tact, you will receive a full refund.